About returns and exchanges
Please check the condition of the item and confirm that it matches your order immediately upon receipt. We do not accept returns, exchanges or cancellations for reasons of customer preference (e.g. the size does not fit, the item was ordered by mistake, or it differs from the image).
Where a refund arises from a change or cancellation of an order for reasons of customer preference, payment processing fees (actual costs such as credit card fees) are non-refundable, and the refund will be issued after deducting these fees. The same applies in the case of re-payment.
When returns and exchanges are accepted
Returns and exchanges are accepted only if the item has an initial defect or an incorrect item was delivered at the time of arrival.
An initial defect is damage or a defect that exists at the time of arrival and impairs the wearing or use of the item (e.g. tears or holes in the fabric, missing or broken parts, or malfunctioning zips or buttons).
What is not considered an initial defect
The following result from the product's specifications or the characteristics of its materials, and are not considered initial defects:
- Minor scuffs, small marks, creases, uneven colour, thread ends, adhesive marks, etc. arising from the nature of the materials or the manufacturing process that do not impair wearing or use
- Variations in texture and individual differences found in materials such as leather and rubber
- Intentional marks, stains or fading resulting from distressed, vintage or washed finishes
- Slight differences (approx. 1–2 cm) from the measurements in the size chart, for knit or stretch materials, etc.
- Differences in colour between images and the actual item due to the viewing environment
- Wear or marks on shoe boxes or brand packaging
Procedure
- 1. Please contact us by email (cs@082plus.com) within 3 days of receiving the item, including your order number and photos clearly showing the defect.
- 2. We will inform you how to return the item. Items returned before receiving our instructions may not be accepted.
- 3. Please return the item so that it reaches us within 7 days of delivery. Even if unopened, returns and exchanges cannot be accepted under any circumstances after 7 days from delivery.
- 4. We will inspect the returned item and determine whether it qualifies as an initial defect.
If we determine the item has an initial defect or was delivered incorrectly
- As a rule, we will exchange it for the same item (same size and colour).
- Only if a replacement is not available will we offer a return (refund).
- We will cover all shipping costs for the return/exchange.
If we determine the item does not have an initial defect
We will be unable to accept a return or exchange. The item will be sent back to you, and the shipping costs in both directions will be borne by the customer.
Conditions for returns and exchanges (all required)
- The item must be unused (items without product tags will not be considered unused)
- All accessories, enclosures, invoices, boxes, etc. must be returned in the same condition as delivered
- Any other conditions specified separately by us
Even within 7 days, returns and exchanges cannot be accepted for:
- Items that have been used even once
- Shoes with dirt, scuffs or creases on the soles or other signs of being tried on (please try shoes on indoors only)
- Items soiled or damaged through the customer's negligence
- Items that have been modified, repaired or cleaned by the customer
- Cases where the product packaging has been soiled, damaged, lost or discarded
Customs Duties and Refused Shipments
For international shipments, all customs duties, import taxes, and clearance fees are the responsibility of the recipient.
If the customer refuses to pay customs duties or fails to complete customs clearance and does not receive the item, the shipment may be returned to us.
In such cases, all costs incurred will be deducted from the refund amount, including but not limited to:
- Original shipping fees
- Return shipping fees
- Customs duties, import taxes, and related charges
- Storage and handling fees charged by the carrier
These costs may be significant depending on the destination country and carrier regulations.
To avoid additional charges, we strongly recommend accepting the shipment and paying any applicable customs duties upon delivery.
By placing an order, the customer is deemed to have agreed to these terms.
These terms may be changed without prior notice.
(Revised October 12, 2026)
Seller Contact Information
TEL: +81-50-3557-0882
MAIL: cs@082plus.com