Returns Policy

Please check the condition of the product immediately upon receipt and confirm that it matches your order. Cancellations due to customer reasons (such as size mismatch, ordering errors, or differences in image) will not be accepted.

In the event that a refund is issued due to changes or cancellations requested by the customer, payment processing fees (including credit card fees and other applicable charges) are non-refundable. The refund amount will be issued after deducting such fees.

This also applies in the case of re-payment. Any refund will be processed after deducting the applicable payment processing fees.

※ Depending on the product (such as knit materials or stretch fabrics), slight measurement discrepancies (approximately 1–2 cm) may occur. Damage to the shoe box will not be considered a valid reason for return.

Returns and exchanges are only accepted in the case of damage, defects, or incorrect delivery at the time of arrival.

In such cases, please contact 082+ ONLINE STORE in advance via email (cs@082plus.com) and return the item. Exchanges or refunds will only be processed if the returned item arrives within 7 days.

Even if unopened, returns or exchanges cannot be accepted after 7 days from delivery under any circumstances.

All of the following conditions must be met for returns or exchanges:

• The item must be unused (items without product tags will not be considered unused).
• All accessories, attachments, and invoices must be returned in the same condition as delivered.
• Any other conditions specified separately by our company.

Even within 7 days, returns (refunds) or exchanges cannot be accepted in the following cases:

• Items that have been used even once
• Items that are damaged or soiled due to customer negligence
• Items that have been modified, repaired, or cleaned by the customer
• Cases where the product packaging has been damaged, lost, or discarded

Due to the nature of viewing on computers and mobile devices, product images may appear slightly different in color from the actual item.

Color differences will not be treated as defects.

Shipping costs for returns/exchanges ＜In cases of initial defects or incorrect delivery＞

• If the delivered product differs from the order details
• If the product has initial defects (damage, scratches, stains)

All shipping costs for such returns/exchanges will be borne by our company.

※ If replacement stock is unavailable, a refund will be provided.

Customs Duties and Refused Shipments

For international shipments, all customs duties, import taxes, and clearance fees are the responsibility of the recipient.

If the customer refuses to pay customs duties or fails to complete customs clearance and does not receive the item, the shipment may be returned to us.

In such cases, all costs incurred will be deducted from the refund amount, including but not limited to:

• Original shipping fees
• Return shipping fees
• Customs duties, import taxes, and related charges
• Storage and handling fees charged by the carrier

These costs may be significant depending on the destination country and carrier regulations.

To avoid additional charges, we strongly recommend accepting the shipment and paying any applicable customs duties upon delivery.

By placing an order, the customer is deemed to have agreed to these terms.

These terms may be changed without prior notice.

Seller Contact Information

TEL: +81-50-3557-0882

MAIL: cs@082plus.com